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Dinghua Technology brief
Service Advantages
The service advantages of Shenzhen Dinghua Technology Development Co., Ltd. are mainly reflected in its professional capabilities in research and development, production, sales, and service, as well as in-depth research and successful cases in the field of non-standard automation improvement and customization.
Shenzhen Dinghua Technology Development Co., Ltd. is a professional company engaged in the research and development, production, sales, and service of X-ray non-destructive testing machines, X-ray counting machines, BGA rework stations, and SMD peripheral materials. The company has not only in-depth research in non-destructive testing of motherboards, rapid counting of SMT electronic parts, motherboard maintenance, and SMT peripheral fields, but has also successfully operated multiple cases. This comprehensive service capability enables the company to provide a professional team, professional solutions, and professional services, becoming a leading manufacturer in the market for motherboard inspection and maintenance, as well as SMD component counting.
We have a total of 37 patents, and won the title of high-tech enterprise in 2015, having been awarded outstanding enterprise honor certificates by Shenzhen Government and the automation industry many times.
We have our own professional team of software and hardware engineers and a team responsible for after-sales service. Any software or hardware problems can be quickly analyzed and dealt with in a timely manner,which is upgraded for free for life, and the after-sales service is timely and guaranteed.
In addition, Shenzhen Dinghua Technology Development Co., Ltd. also focuses on technological innovation and service quality. The company's service philosophy is "technology+service being our most important product", which reflects the company's emphasis on technology and service quality. By keeping up with the forefront of high-tech fields and providing timely and standardized services, the company has achieved the corporate value of mutual growth and development between employees and the enterprise, winning the trust of a large number of customers.
In summary, the service advantages of Shenzhen Dinghua Technology Development Co., Ltd. lie in its comprehensive service capabilities, in-depth industry research, accumulation of successful cases, and continuous pursuit of technological innovation and service quality, which together constitute the core elements of the company's service advantages.
Engineering Team Output
At the same time, the company regularly conducts customer satisfaction surveys to understand customer evaluations of after-sales services in order to improve services.
Question Feedback:
Customers provide feedback to Dinghua Technology on problems encountered in the use of products or services through phone calls, emails, online platforms, etc.
Problem Receiving and Recording:
Customer service personnels receive feedback from customers on problems, we will contact the customers immediately if we can solve the problem. If the problem cannot be solved, it will be recorded in time and transferred to the after-sales engineers.
Cause analysis:
After-sales engineers conduct cause analysis of the problem, determine the root cause of the problem, and provide a basis for solutions.
Develop a plan:
Based on the analysis results, formulate corresponding solutions, such as repairing, upgrading or improving products, etc.; if it is confirmed that it cannot be repaired, exchange and return services can be provided. Simple problems will be solved within 1 hour; if parts need to be replaced , free of charge during the warranty period; after the warranty period, it will be provided at cost price. If customer service must require door-to-door after-sales service, it can also be negotiated.
Execution Plan:
Implement solutions to ensure that the product or service returns to normal use.
Confirmation of receipt and satisfaction survey:
Deliver the repaired or replaced product to the customer's designated address, and ask the customer to confirm receipt.
Procurement Process
The procurement process of Shenzhen Dinghua Technology Development Co., Ltd. mainly includes the following main steps:
01
Inquiry Received
Learning the customer's identity, companies’ types, requirements and budget in order to recommend suitable products.
02
Product confirmation
Discuss relevant requirements, verify technical parameters, and confirm the product model that meets customer requirements.
03
Bargaining
Negotiating with customers on price, delivery time, etc., striving for mutually satisfactory conditions.
04
Payment
Confirm payment terms, generally 50% deposit, and pay the remaining 50% before shipment; And confirm logistics term is based on EWX, DAP, DDP, CIF, and so on.
Requisition: Submit an order request to the relevant internal departments, stating the procurement requirements, specifications, quantity, etc.
05
Coordination and communication
Maintain communication with departments such as production, machining, and engineering to ensure smooth progress of orders.
06
Acceptance
The production is completed, the quality department conducts the first acceptance and enters the warehouse, and the engineer tests and uses it again to compare with customer requirements,debugging or testing to ensure that the goods meet the requirements of the order; Quality retested.
07
Balance payment
After completion of acceptance, pay the remaining payment and submit a packaging request.
08
Shipment
Use plywood (fumigation free) boxes, wooden strips, ropes, pearl cotton, etc. to secure the equipment inside the wooden boxes.If you need our company to ship, we will contact the freight forwarder by ourselves, arrange customs clearance, and provide the tracking number, ocean bill of lading, etc.
Online Message
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Contact Us
> Tel: +8615768114827 /+86-755-29091822
> Fax: +86-0755-29091622
> Email: John@dh-kc.com
> Address: 4th Floor, Building 6B, Shengzuozhi Technology Park, Xinqiao(518125),Bao'an,Shenzhen, Guangdong, China.
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